Founded in 2004, ServiceNow began as an IT Service Management (ITSM) platform designed to modernize IT service delivery and automate manual workflows. Over time, it has evolved into a comprehensive, unified platform offering solutions across operations management, employee and customer experience, IT business management (ITBM), and more. (https://www.servicenow.com/)
ServiceNow's widespread adoption is fueled by its cloud-native architecture, which allows anywhere access and seamless feature upgrades. This agility ensures the platform meets organizations' needs as they scale, providing a key competitive advantage in the fast-paced enterprise software market.
Regional ServiceNow Services Partner Distribution
After cleaning the data for duplicates and merged companies, we ended up with ~1,300 worldwide ServiceNow services partners employing approximately 7.7 million professionals. The following table outlines the geographical distribution of these partners:
Most service partners are in North America (53% of total partners), followed by Europe and Asia, accounting for 23% and 13% of total partners, respectively. These three regions account for 89% of all services partners.
ServiceNow Services Partner Distribution by Size
The partner network includes diverse company sizes. The distribution of partners by size is presented below:
Almost half of worldwide service partners have fewer than 100 employees, indicating an important level of fragmentation in the space.
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